1. What makes you different from the competition?
StrucSure Home Warranty
was co-founded by a builder with the intent of making structural coverage affordable,
flexible, and easy for builders of all sizes. We offer personalized service
through our field reps and home office. Builders may register or renew their
registration, pay the registration fees, and request home enrollment application—all
online. Want to know more reasons why we're not only different, but the best
warranty provider in the industry? Click here.
2. How long has your company been in business?
StrucSure Home Warranty
was founded by Jerry Thompson in 1997. Jerry Thompson has been in the home
warranty business since 1985.
3. What do your one-year, two-year, and 10-year warranties cover?
Please click here to learn more about our
warranty products and coverage terms.
4. How do I register as a new homebuilder?
here to become a member.
5. I have researched other warranty companies and they require certified financial
statements, a signed personal guaranty, and a bond as part of their application
process. Do you require these items as well?
No. At this time, StrucSure
does not require those items.
6. What does your 10-year warranty cover / not cover?
The 10-year warranty covers major
structural defects. Please click here for
a complete listing of covered items. Note that our warranty does not cover
cosmetic workmanship items.
7. Does your 10-year warranty program cover service-related problems after the house
For coverage on these kinds of service-related
problems, builders can purchase our 1, 2 & 10 year warranty, which will back
them on workmanship in the first year, the delivery portion of systems through the
second year, and structural defect issues for 10 years.
8. What happens if a structural issue with a load-bearing part of the home causes
a failure or damage to a non-load bearing part?
StrucSure covers the direct damages
that would result from this specific occurrence. Many of our competitors do
9. How does the third-party arbitration work?
If there is a dispute between you
and your buyer, StrucSure Home Warranty will bring in a mutually-agreed upon arbitration
service to settle the dispute out of court. This provides a solution to the
problem without the time, effort, and expense of litigation.
10. Are your warranties FHA approved?
StrucSure Home Warranties meet FHA,
VA, and HUD warranty criteria, which in turn maximizes financing options and reduces
11. How much is your warranty program?
Initial member enrollment is $495
with an annual renewal fee of $295. For home enrollment, StrucSure can offer competitive
pricing with both fixed and per thousand rates. Pricing is dependent on location
and volume. Contact us to get in touch with
a sales representative in your area and learn more.
12. How much paperwork am I responsible for as the builder (such as forms, reports,
We've made our process the simplest
in the industry. We research your company, but do not require extensive paperwork
like financial statements or long lists of references to become a member.
For individual home enrollment, the form is only one page, there are no start-up
fees, and faxed inspections are acceptable.
13. What are your inspection requirements?
StrucSure accepts faxed copies of
the inspections that you get throughout the building process. Additional inspections
may be necessary on a case-by-case basis.
14. How accessible are you and your corporate office if time is a factor?
Typically calls are answered in person
and routed to the appropriate regional sales representative.
Our policy is to respond to inquiries within four hours.
15. How do you handle claims?
If a homeowner has a workmanship
claim during the first year or a claim with the delivery portion of systems in the
first or second year, they should contact the builder first. If the builder
is unable or unwilling to respond, homeowners should file a Notice of Complaint
form (found in their Warranty Coverage Booklet or online).
Structural claims should be submitted directly to StrucSure Home Warranty using
a Notice of Claim form (also found in the Warranty Coverage Booklet or online).
16. Does StrucSure Home Warranty have solid financial and insurance backing?
We do! Our Risk
Retention Group is domiciled in Nevada which has some of the strictest capital requirements
in the country. That means there is sufficient financial backing to cover the costs
of a claim. You
may have heard that structural warranties had a rocky start, and a couple of warranty
companies went out of business in the 80s and early 90s. To make sure that
we will be there for our builders down the road, we set aside a higher percentage
of every dollar received than any company in the industry for the purpose of covering
17. I have always built without warranty coverage. Why do I need it now?
An insurance-backed third-party warranty is important for builders
so they aren’t legally exposed to construction defect issues. Without a warranty,
builders face responsibility for defects that fall within a state's implied warranty
period, which may be even longer than 10 years. StrucSure provides third-party
binding arbitration to help both builders and buyers settle disputes out of court.
The least expensive piece of insurance could be the piece that saves you the most...
Don't take a chance on good fortune!
18. I have been with "Brand X" for several years. Why should I change?
The last thing you need is one more
headache before closing. Builders across the board have told us that, above
all, they want the process to be easy. We listened, and we offer the simplest
home enrollment process in the industry. Our competitive pricing, quality
coverage, and stellar service are three more reasons. But don't take our word
for it... read what our clients have to say or contact us for a list of references or a FREE