File a Claim

At StrucSure, we are committed to supporting homeowners by making the claims process as simple and efficient as possible. If you need to file a claim for a covered issue, you’ve come to the right place. Whether you are dealing with a structural concern or an issue related to workmanship, materials, or systems, we have an easy-to-follow process to help you get started.

How to File a Claim

To begin the claims process, follow these steps:

Review Your Coverage

Before filing a claim, ensure that the issue you’re facing is covered under your warranty. You can check your warranty details by referring to your contract or contacting us directly if you have any questions about what’s covered.

Complete the Appropriate Claim Form

To file a claim, you will need to complete one of the following forms, depending on the type of issue you’re experiencing:

 Structural Claim Form:

For issues related to structural damage or
defects in the home.

 Workmanship, Materials, and Systems Claim Form:

For issues with workmanship, materials, or
systems that are covered under your warranty.

You can easily fill out the appropriate form online by clicking

The corresponding link below. Both forms are simple to complete and will help us quickly assess your claim.

Fill Out Structural Claim Form
Fill Out Structural Claim Form

Submit Your Form

After completing the form, click the “Submit” button to send your claim to StrucSure. Once we receive your claim, our claims department will review the information and contact you within 5-7 business days to discuss the next steps.

Additional Documentation

In some cases, we may require additional documentation to process your claim. This may include photos of the issue, contractor reports, or other relevant information. If additional documents are required, we’ll let you know as soon as possible.

What Happens After You File a Claim?

Once we’ve received and reviewed your claim, we will notify you of the next steps. The claims
process may involve one or more of the following:

INSPECTION

For Structural claims, a StrucSure representative or third-party inspector may visit your home to evaluate the issue.

RESOLUTION

Based on our assessment, we will provide you with options for resolution, which may include repair, replacement, or other remedies as outlined in your warranty.

FOLLOW-UP

We will continue to stay in touch with you throughout the process to ensure everything is resolved to your satisfaction

Frequently Asked Questions

We encourage submitting claims via the online forms to ensure that all necessary information is captured accurately and efficiently. However, if you need assistance with the form or cannot access the online version, please contact our support team, and we’ll help you complete your claim.

We encourage submitting claims via the online forms to ensure that all necessary information is captured accurately and efficiently. However, if you need assistance with the form or cannot access the online version, please contact our support team, and we’ll help you complete your claim.

We encourage submitting claims via the online forms to ensure that all necessary information is captured accurately and efficiently. However, if you need assistance with the form or cannot access the online version, please contact our support team, and we’ll help you complete your claim.

We encourage submitting claims via the online forms to ensure that all necessary information is captured accurately and efficiently. However, if you need assistance with the form or cannot access the online version, please contact our support team, and we’ll help you complete your claim.

Need

Assistance?

If you have questions about filing a claim, need help with the online forms, or would like to speak to a representative, please don’t hesitate to contact us.

We’re here to help!